We take great pride in our reputation for quality and excellent value. So if you are not completely satisfied with your purchase you may return your items for a refund or exchange within fourteen (14) days of receiving your order.
Welcome to our online store. Aclubwear Europa and its associates provide their services to you subject to the following returns conditions. If you visit or shop within this website, you accept these returns conditions. Please read them carefully.
Return Merchandise:
Clothing items can be returned for an exchange except for swimwear and any non-coverage bottoms like G-strings, thongs, tonga, as well as underwear, videos, custom orders and final sale items.
- Regular products on sale may be returned for exchange or catalog credit only.
- In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge.
- No returns will be accepted for any reason if a RMA number has not been requested within 14 days of having received the order.
- We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.
- Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CAN NOT be taken back. If we receive such goods we will charge you 30 EUR and return the items to you.
- Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted.
- There will be a 30.00 EUR charge on all checks that do not clear or for charge backs.
- Any fraudulent activities are reported to your local police department for prosecution.
Returns:
To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:
- A return authorization number (RMA) must be obtained by completing the Online Returns Request Form within fourteen (14) days of having received the order.
- The return package must be sent back within five five (5) days of the RMA number being issued.
- The authorization number must be clearly written on each package. If this number is not on your package it will be refused.
- Credit or adjustment is given on mistakes that are our fault, provided you Contact our Customer Service Department within five (5) days from receipt of merchandise.
- Absolutely NO returns accepted unless the merchandise is in original cartons in new condition. Credit will not be issued for returned material that has been marked, altered, or abused.
- NO returns are accepted freight collect or COD. Send all returns prepaid and insured for current value.
- Damaged, lost or short shipments should be reported to your postal office immediately. Then contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until notified otherwise.
Defective Merchandise:
- All merchandise should be inspected upon receipt. If found defective, Contact our Customer Service Department for assistance, adjustment and/or return approval number. Be sure you have our invoice or packing list when you call. We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.
Disclaimer:
- All items subject to prior sale. Prices subject to change without notice. Clerical or inadvertent pricing errors are subject to change. Product pictures are for reference only; actual product appearance may vary.